Refund Policy
Last updated: March 14, 2026
1. Overview
At NeoSpark AI, we strive to provide the best AI-powered design experience. We understand that circumstances change, and we've designed our refund policy to be fair and transparent.
This policy applies to all purchases made through our platform, including subscriptions and credit purchases. By using our Service and making purchases, you agree to the refund terms outlined in this policy.
2. Subscription Refunds
2.1 Monthly Subscriptions
| Scenario | Refund Eligibility |
|---|---|
| Within 7 days | Full refund if you haven't used more than 20% of monthly credits |
| 7-14 days | 50% prorated refund, unused credits only |
| After 14 days | No refund |
2.2 Annual Subscriptions
| Scenario | Refund Eligibility |
|---|---|
| Within 14 days | Full refund if you haven't used more than 15% of annual credits |
| 15-30 days | 80% prorated refund |
| 31-60 days | 50% prorated refund |
| After 60 days | No refund, but you may cancel to stop renewal |
2.3 Auto-Renewal Cancellation
- You may cancel your subscription at any time from your account settings
- Cancellation stops the next billing cycle
- You retain access until the end of your current billing period
- No partial refunds for unused days after cancellation
3. Credit Purchase Refunds
3.1 Standard Credits (Pay-as-you-go)
| Condition | Refund Policy |
|---|---|
| Unused credits | Full refund within 14 days of purchase |
| Partially used | Refund remaining balance (credits × unit price) |
| Bonus/Free credits | Non-refundable |
3.2 Top-up Credits
- Top-up credits never expire
- Refund available within 14 days if credits remain unused
- Once used, top-up credits are non-refundable
4. Non-Refundable Items
The following are not eligible for refunds:
- Credits already consumed to generate content
- Downloaded/generated AI content (images, videos, templates)
- API usage fees
- Enterprise custom integrations (after delivery begins)
- Promotional credits or giveaway prizes
- Refund requests submitted after the eligible window
5. Special Circumstances
5.1 Service Issues
If you experience significant service disruptions:
| Issue | Resolution |
|---|---|
| Extended downtime (>24 hrs) | Account credit or partial refund |
| Critical feature unavailable | Prorated refund for affected period |
| Account access issues | Extension of subscription period |
5.2 Fraudulent Charges
If you notice unauthorized charges:
- Contact us immediately
- We will investigate within 3 business days
- Full refund if charge is confirmed unauthorized
5.3 Duplicate Charges
- Automatic refund of duplicate transactions
- Processed within 5-7 business days
6. How to Request a Refund
Step-by-Step Process:
- Log into your account at https://useneospark.com
- Navigate to: Settings → Billing → Request Refund
- Or email us: yuanhao.zhang@gmail.com with:
- Account email address
- Order/transaction ID
- Reason for refund request
- Date of purchase
Processing Time:
| Step | Timeline |
|---|---|
| Request received | Immediate acknowledgment |
| Review period | 3-5 business days |
| Refund decision | Email notification |
| Refund processed | 5-10 business days to original payment method |
7. Refund Methods
Refunds will be issued to the original payment method:
| Payment Type | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Bank Transfer | 7-14 business days |
Note: Processing times may vary depending on your bank or payment provider.
8. Legal Rights
This refund policy does not affect your statutory rights under applicable consumer protection laws.
- EU Customers: You have 14 days to withdraw from digital service contracts (unless you've started consuming the service)
- US Customers: State-specific consumer protection laws may apply
- Other Regions: Local consumer protection regulations apply
9. Policy Changes
We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date, notified via email for material changes, and effective immediately upon posting. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
10. Contact Us
For refund inquiries or assistance:
- Email: yuanhao.zhang@gmail.com
- Twitter/X: @jojogh_007
- Response time: Within 24-48 hours
We value your trust and aim to resolve all refund requests fairly and promptly.